Fernie Fox Hotel response to Covid-19 concerns.

Increased disinfection and sanitation procedures

The Fernie Fox Hotel takes disinfection and sanitation very seriously. With the ongoing hazards posed by the COVID-19 outbreak, the Fernie Fox Hotel has implemented additional steps to manage sanitation within the hotel to ensure the safety of our guests and staff, and minimize the disease’s spread. The following measures have been implemented with immediate effect, and have been developed in consultation with experts, and follow hospitality disinfection best practices

  1. ALL staff are required to wash their hands at least once every two hours regardless of their work tasks, or interactions with others.
  2. Housekeeping has been allocated additional time to clean every room and to place additional care when cleaning ALL customer touchpoints. Staff are ensuring that all: 
    • Door handles
    • Light switches
    • TV remotes
    • Windows and window handles
    • Telephones
    • Vending machines
    • Keycards
    • Pens

receive increased attention with disinfectants. In addition to staff focusing extra attention on guest and staff touchpoints, a policy to provide a disinfectant wipe down of the entire front desk every hour has been implemented.

Additional measures

  1. Cleaning and laundry staff are now mandated to wear gloves.
  2. The concentration of cleaning agent has been increased to ensure complete sanitation. Our cleaning fluid is the same as used in hospital disinfecting procedures.
  3. Staff have been briefed on how to educate guests about minimizing their exposure.
  4. Management has taken the additional step to display notices explaining the measures that have been implemented, and steps guests can take to reduce their personal risks.
  5. Hand sanitation stations have been strategically placed throughout the hotel for guest use.

Refund policy

In response to the need for some people to reconsider their travel plans, the Fernie Fox Hotel has taken the decision to waive the standard cancellation fees relating to direct bookings and will allow guests to rebook on any future date at the same rate as their original booking. For bookings through 3rd party booking engines or agents, guests will need to contact their booking representative.

As always, the safety of staff and guests is our primary concern and we have taken these additional measures as a proactive response to the current situation.

Book direct either by calling 1-877-447-6788, or online at www.ferniefoxhotel.com

  

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Keeping it Green

At The Fernie Fox we take sustainability very seriously.

We work tirelessly to reduce our impact on the environment through everything that we do.

You will notice a lack of disposable cutlery, plates or single use plastics. Our heating system is the most efficient possible and we have an electric vehicle charger.

To read more about our environmental practices please visit our sustainability page.